Terms & Conditions

** Please read these terms and conditions carefully as these conditions incorporate the basis on which all bookings for Canopy Management are accepted **

Canopy Management is a property management company responsible for the holiday letting of holiday chalets on Magnetic Island, Queensland, Australia. If booking via your Travel Agent please refer to their terms and conditions. The terms and conditions below are for bookings made via Canopy Management directly.
 

How to Book / Quotes and Reservations

Bookings can be made over the internet at www.canopymagneticisland.com or by calling +61 (0)7 4758 1957.
Reservations are subject to availability and actual pricing at the time of booking. Any verbal quote given is an estimate only of the price, which will be subject to confirmation at the time of booking. Canopy Management reserves the right to refuse any booking at any time. Canopy Management reserves the right to cancel any confirmed booking. Upon cancellation of a confirmed booking all amounts paid will be refunded within 10 working days.

A non-refundable deposit equal to 30% of the total booking value must be received to confirm the booking. For bookings made inside 14 days prior to check-in, full payment is required at time of booking. If deposit is not received by the due date, Canopy Management reserves the right to cancel the booking. Payment of this deposit will indicate acceptance of these booking conditions. Canopy Management bears no responsibility for monies paid via a travel agency until cleared funds are received into the trust account of Canopy Management.

Full payment must be received at least 14 days prior to check-in.
Prices listed include GST. If final payment is not received by the due date, Canopy Management reserves the right to cancel the booking.

Standard Payments accepted include credit cards (Visa, Mastercard). Direct bank transfer (allow 7 days transaction time), is accepted for telephone bookings only.

For bookings cancelled more than 14 days prior to arrival date, a cancellation fee equal to 25% of the total reservation charges (including all extras) applies.
For bookings cancelled 14 days or less prior to arrival date, a cancellation fee equal to 100% of the total reservation charges (including all extras) applies.
For bookings cancelled on or after arrival date, or during stay a cancellation fee equal to 100% of the total reservation charges (including all extras) applies.
Failure to arrive for a booking will be treated as a cancellation and a cancellation fee equal to 100% of the total reservation charges (including all extras) applies.
If after arrival, clients are dissatisfied with any aspect of their accommodation & decide to terminate their stay, the amount to be refunded, if any, is at the total discretion of Canopy Management.
Refunds can only be processed to the credit card that was used to pay for the booking. All other refunds will be paid via cheque or direct deposit only.
Refund processing may take up to ten (10) business days.
IMPORTANT NOTE: Some cancellation conditions may vary slightly depending on the property being reserved please ask at the time of booking.

Changes to arrival and departure dates may be subject to cancellation fees as outlined in "Cancellations Terms and Charges". Changes to property may be subject to cancellation fees as outlined in "Cancellations Terms and Charges".

Rates quoted on this website are in Australian Dollars and are subject to change at any time. Rates are inclusive of GST where applicable.
All Canopy Management properties exclude transport from your home port to holiday destination and return, items of a personal nature, meals, transfers and existing or proposed taxes and government charges, unless otherwise indicated.
Any special offers or discounts advertised must be valid and requested at time of booking.
Confirmation and invoices are subject to re-issue if incorrect through error or omission and the passenger accepts the liability to then pay the correct cost or to decline to retain the reservation.

Minimum length of stay restrictions apply to all properties. The minimum stay may vary according to the time of the year or property.

Maximum guests are shown at time of booking and subsequently on all confirmation communication. The Number of Guests should not exceed the number stated at the time of booking or subsequently agreed in writing or email. Maximum guests is the total of adults, children and infants combined. Infants need to be included within the number of children at the time of booking.
Additional charges will apply if extra beds or linen (including rollaway beds, sofa beds or cots) are required.
If the number of guests exceed the number declared at the time of booking then additional charges may apply.
If the number of guests exceed the maximum permitted to stay at the property, then, at the discretion of Canopy Management additional charges may be applied or the property rental may be terminated with immediate affect and all monies paid forfeited.

All clients under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18, the property has the right to refuse any booking, when the legal guardian over 18 cannot provide current photo ID if requested on check-in.

Check-in is 2:00pm and standard check-out is 10:00am. For guaranteed check in prior to 2pm, a property must be booked for arrival for the previous day and therefore includes an additional 1 day rental charge.
Late check out up to 12 noon is at the discretion of Canopy Management and must be requested 24 hours prior to check out. Late check out after 12 noon will incur additional charges applied to your account.
An acceptable form of photographic identification will need to be produced prior to check-in.
A credit card authorisation (pre-auth) or imprint may be required at time of check in and may be used to cover incidental items such as (but not limited to): Any breakages or damage incurred during your stay. Cleaning charges in excess of the normal level of cleaning. Please note this process validates the presented credit card, and protects both the cardholder and merchant from increasing fraud incidents. We may pre-authorise a credit card for any charges we determine that the guest may be likely to consume during their stay. This may also include an amount to cover a security bond / deposit for damages. The pre-authorised amount is set aside by the credit card company for a period of up to 14-days. The pre-authorisation will affect your available funds balance or spending limit. For more information on this practice we suggest the cardholder contact their card issuer.
Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction placed on us by the bank, and cannot be negotiated.
Where a credit card is not available a minimum cash deposit may be required.

In the unlikely event of a situation whereby Canopy Management cannot provide accommodation as previously confirmed, for whatever reason, Canopy Management will undertake to relocate clients into an alternative property of equal or better grading at no expense to the client. Should there not be a property of equal or better grading in the vicinity of the original booking, it may be required to provide clients with a property of a lesser grading. If this is the case, any reduction in costs will be refunded to the client.
The alternatives offered are at Canopy Management discretion. Should the client wish to choose a property of a standard other than that offered under this condition, then the client will be required to pay any difference in price between the Canopy Management recommended property and their own choice of property.

Whilst care is taken to ensure that the description of facilities and services of Canopy Management chalets is accurate, these are continually being changed, upgraded, and on occasion taken out of service. If any feature/facility is essential for the guest in choosing a particular property, it is advisable that the guest confirms these required features and facilities with Canopy Management at time of booking. Canopy Management cannot be held liable for omissions or errors, to a property’s facilities and services whether temporary or permanent. Property Photos are indicative only.

Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee.

Maps and Images

Map images, if shown, are for general information and may not necessarily reflect actual routings, locations or services provided.

Travel Insurance

Canopy Management strongly recommends that you purchase comprehensive travel insurance at time of booking.

Inclusions

All advertised rates are inclusive of accommodation only. Any extras available can be purchased separately at the time of booking. Please contact Canopy Management for more information.

Responsibility for Guests and Visitors

The person affecting a booking (i.e. the person/s whose name appears on the booking confirmation) shall be deemed to have accepted the booking terms and conditions on behalf of all persons staying at, or visiting the property during the stay. This person affecting a booking shall be responsible for any unpaid financial charges incurred by other guests or visitors during the stay according to the booking terms and conditions.

Property Access

The property managers or owners must be granted immediate access to the property on request.

Visitors

Visitors to all Canopy Management chalets must not exceed six (6) persons at any one time and must not stay on the property overnight.

Parties

Parties and Functions are strictly prohibited. The price charged is for domestic use only and not commercial. Accordingly this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary to this may result in loss of your bond and/or additional payments and/or termination of rental.

Damage, Breakages and Theft

Any damage, breakages, theft or loss caused by the tenant, their guests or visitors are the renter's responsibility during their stay and full cost of replacement or repair will be charged to the renter. This includes, but is not limited to, breakages and theft of, or damage to; buildings, furniture, floors, surfaces, gardens, landscaping, pool, equipment and appliances. All Canopy Management chalets have highly polished floors; please do not shift furniture as damage may occur.

Noise

Disturbance to our neighbours, including excessive noise, is prohibited and at the discretion of Canopy Management call out charges may be applied and/or the property rental may be terminated with immediate affect and all monies paid forfeited. Noise that can be heard outside of property must cease by 10pm.

Vehicles

Guests are allowed a maximum of one vehicle per car space provided on each chalet and all visitors must park off the property. Guests are not permitted to park trucks, commercial vehicles, trailers, caravans or similar.

Pool Area

No glass is to be taken inside any fenced pool areas. Pool gates must remain operational at all times in accordance with state and local laws. All children must be supervised in the pool areas.

External Light Timers

Canopy chalets have automatic timers controlling external lighting and pool equipment, do not alter. A fee may apply for re-setting.

Pets

Pets are not allowed. Canopy Management must be advised of any pet accommodation requests prior to booking. Agreements for pets will be noted on the booking confirmation.

Removal of Property

No furniture, fittings, appliances including kitchenware, crockery and glass wear may be removed from the property at any time during the stay.

Responsibility

Canopy Management can sometimes include or offer third party products in special packages or as extras. As an agent on behalf of this product or service Canopy Management shall not be liable under any circumstances for any failure by those service providers to fulfill such travel arrangements nor for any error, alteration or change of any kind made by those service providers following the acceptance of the booking by them. All coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those service providers.
Canopy Management both for itself and on behalf of their employees or agents do not accept any responsibility for any act, omission, default or neglect of themselves, their employees or agents for injury, damage, or loss to persons or goods whatsoever or however the same may be caused and they do not warrant and are in no way responsible for the accuracy of any information given in statement made by their service providers.
By utilising the service provided by Canopy Management, you agree that: Canopy Management shall not be liable for the willful or negligent acts and/or omissions of such carriers and/or service providers.
Canopy Management will not be liable for any accident, injury, delay, property damage or personal loss to you or those travelling with you in connection with any accommodation, transportation, or other travel services resulting directly or indirectly from any occurrences or conditions beyond its control, including but not limited to; acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.
Please note that all travel documents, observance of laws and regulations of various Governments are your responsibility.
Every effort is made to ensure that information displayed on this website is correct. Information and rates and Canopy Management websites are subject to change without notice.
Canopy Management only accepts instructions on the above terms